Training Quality Management & Course Development Cell(November-December 2011)
Activities
Public Service Delivery: Improvement through Intensive Training on Behavioural Skills
and Attitudinal Change
Training For All (TFA) in Patiala Division
The Institute has concluded a 14 month (15 July 2010 to 31 September 2011) training programme, as part of the DoPT 'Training For All' programme (TFA), of group A, B & C government employees in the seven districts of Patiala Division. A total of 4844 employees were trained in various topics aimed at improving behaviour & attitude with the objective of 'improving public service delivery'. Six of the following topics were covered in each two day programme:-
(a) Self Awareness & Self Motivation
(b) Developing Positive Attitude
(c) Interpersonal Communication
(d) Team Building and Leadership
(e) Decision Making
(f) Conflict Resolution
(g) Problem Solving
(h) Time Management
(i) Stress Management
The selection of topics basically addressed the following themes: -
(a) Self-Awareness: Understanding the dynamics of human behavior and one's own predispositions in order to acquire a positive attitude through self-motivation.
(b) Dealing with Others: Through an understanding of the dynamics of interpersonal communication, leadership, conflict resolution and team building.
(c) Improving Personal Efficiency: Through exposure to topics such as time & stress management, decision-making & creative problem solving.
The programme was executed by Regional Centre Patiala through Course Coordinators for each district. Extensive reports and databases were generated to document the process and expenditures. The performance of the resource persons for each session was rated on a 5-point scale for monitoring & evaluation of the quality of training.
Contact TQMCDC : Brig.(Retd.) P.S. Sanghera, Faculty I/C, E-mail: quality@mgsipap.org, Mrs. Manju Hooda, RTA, 0172-22793589-91 (Extn. 409):
The Institute has concluded a 14 month (15 July 2010 to 31 September 2011) training programme, as part of the DoPT 'Training For All' programme (TFA), of group A, B & C government employees in the seven districts of Patiala Division. A total of 4844 employees were trained in various topics aimed at improving behaviour & attitude with the objective of 'improving public service delivery'. Six of the following topics were covered in each two day programme:-
(a) Self Awareness & Self Motivation
(b) Developing Positive Attitude
(c) Interpersonal Communication
(d) Team Building and Leadership
(e) Decision Making
(f) Conflict Resolution
(g) Problem Solving
(h) Time Management
(i) Stress Management
The selection of topics basically addressed the following themes: -
(a) Self-Awareness: Understanding the dynamics of human behavior and one's own predispositions in order to acquire a positive attitude through self-motivation.
(b) Dealing with Others: Through an understanding of the dynamics of interpersonal communication, leadership, conflict resolution and team building.
(c) Improving Personal Efficiency: Through exposure to topics such as time & stress management, decision-making & creative problem solving.
The programme was executed by Regional Centre Patiala through Course Coordinators for each district. Extensive reports and databases were generated to document the process and expenditures. The performance of the resource persons for each session was rated on a 5-point scale for monitoring & evaluation of the quality of training.
Contact TQMCDC : Brig.(Retd.) P.S. Sanghera, Faculty I/C, E-mail: quality@mgsipap.org, Mrs. Manju Hooda, RTA, 0172-22793589-91 (Extn. 409):
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